American ISP customer satisfaction rankings: lower than airlines | BGR
: "Comcast lay at the very bottom of the American ISP customer satisfaction heap, with an overall score of just 62 out of 100. It was followed closely by Time Warner Cable, which had an overall score of 63, and CenturyLink, which had an overall score of 64. In fact, the only major American ISP to score above a 70 on the ACSI this year was Verizon FiOS, which posted a score of 71.
How bad are these numbers? Consider that other than ISPs, only three other industries posted average scores of under 70: Airlines, subscription television service and Internet social media companies. The fact that only one major ISP could top even this minimal threshold speaks to deep dissatisfaction with the state of America’s home broadband market."
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